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Legal

The fine print, in one place.

Our Terms of Service, Privacy Policy and Refund Policy. Each one starts with a short version in plain words. The full text below it is what applies.

Refund Policy

Effective Date: October 28, 2026Last Updated: October 28, 2026

The short version

  • Fees are non-refundable once a billing period starts.
  • Cancelling stops the next renewal. You keep access until the paid period ends.
  • We fix our own mistakes, such as duplicate charges, billing errors and late renewals, if you email us within 14 days.
  • Contact us before you dispute a charge with your bank.

This summary is for convenience. The full text below is what applies.

1. Overview and scope

All fees are non-refundable once a billing period has started, except in the few cases listed in Section 3 or where the law requires a refund.

This Refund Policy applies to every product and service sold by Mackin Ferry LLC, a Delaware limited liability company doing business as VIBES and Listing Leads (“we”, “us”), including ListingLeads PRO, The Best Templates, contact add-ons, Pro Services, the Zillow Flex Plan, legacy VIBES plans, setup and onboarding fees, and direct-mail credits (together, the “Services”).

This policy is part of our Terms of Service. If you signed a separate agreement with us (such as a Pro Services or Flex Plan agreement), that agreement controls where it differs from this policy.

Our Services are sold to real estate professionals and their businesses for business use, not to consumers for personal or household use. By purchasing, you confirm you are buying for business purposes.

2. Subscriptions, trials and cancellation

Subscriptions renew automatically and are charged in advance; cancelling stops the next renewal but does not refund the current period.

Free trials. Where a free trial is offered, you must enter a payment card to start it. If you do not cancel before the trial ends, your card is charged automatically for the first full billing period. Charges after a trial are not refundable, including where you forgot to cancel or did not use the Services. Free trials are limited to one per person, business and payment method; we may decline or end a trial at our discretion.

Monthly plans. Each monthly fee covers the full month. We do not refund or prorate a month you cancel part-way through, did not use, or used only partly.

Annual plans and prepaid add-ons. Annual plans and add-ons prepaid for a year are charged up front at a discount in exchange for the full-year commitment. They are non-refundable in whole or in part, including if you cancel early, downgrade or stop using the Services.

Fixed-term agreements. Pro Services, Flex Plan 6-month terms and any other fixed-term agreement run for the full term you signed. Cancelling does not end your obligation to pay the remaining fees for that term. Unless your agreement says otherwise, it renews for the stated renewal term unless you give written notice by email at least 30 days before the renewal date.

How to cancel. Self-serve plans can be cancelled in the billing portal in your account. Pro Services and Flex Plan clients must cancel by email to support@listingleads.com. Cancellation takes effect at the end of the current paid period, and you keep access until then.

Upgrades and downgrades. Upgrades take effect immediately and are prorated. Downgrades take effect at the next renewal; we do not credit or refund the difference for the current period.

Failed payments. If a payment fails, we may retry the charge and may suspend or cancel your access until the balance is paid. You remain responsible for all amounts due.

3. When we may issue a refund or credit

We only consider a refund in the cases below, and only if you contact us within 14 days of the charge.

SituationWhat we do
Duplicate charge for the same plan or agreementRefund the duplicate charge in full to the original payment method
Billing error on our side (wrong amount or plan)Refund or credit the overcharged difference
Charge after a cancellation you correctly submitted before the renewal dateRefund that renewal charge
Services materially unavailable due to our fault for more than 7 consecutive daysAccount credit for the unavailable days, applied to a future invoice (not cash)
Refund required by applicable lawRefund only to the extent the law requires

Any refund or credit outside this table is a one-time goodwill decision at our sole discretion. It does not create a precedent or a right to future refunds.

Where we grant a refund, we may deduct amounts for Services already used, consumables already delivered (Section 4), and third-party or payment-processing costs we cannot recover.

4. What is never refundable

The following are non-refundable in all cases, unless the law requires otherwise:

  • Setup, signup and onboarding fees. Work on your account starts as soon as you pay, so these fees are earned on payment.
  • Data and usage-based services already delivered. This includes property and MLS data, contact enrichment, skip tracing, email verification, AI-generated content, messages sent and posts published. Data you receive is yours to keep, so it cannot be returned.
  • Direct-mail credits. Prepaid mail credits, including auto-reloads, are not refundable to your card and cannot be exchanged for cash. Pieces that cannot be sent are returned to your balance as mail credit. Credits have no cash value and cannot be transferred.
  • Discounted or promotional purchases. Purchases made with a coupon, promotion code, pay-in-full discount or other discount.
  • Unused time or features. Periods or features you did not use, including when you forgot to cancel or stopped logging in.
  • Results. We do not guarantee any lead volume, listings, appointments, revenue or other marketing results. Dissatisfaction with results is not a ground for a refund.
  • Third-party problems. Issues caused by MLS providers, data vendors, email or social platforms, your own systems, or changes to third-party terms or availability.
  • Accounts we suspend or close because of a breach of our Terms of Service or this policy (Section 5).

5. Chargebacks, abuse and termination

Please contact us before disputing a charge with your bank; most billing questions are resolved within a few business days.

Chargebacks. Filing a chargeback or payment dispute for a charge that is valid under this policy is a breach of our Terms of Service. If you do:

  • we may suspend or close your account immediately, including access to your data, websites and campaigns;
  • we will submit your signed agreement, account activity, usage records and acceptance of this policy to your card issuer as evidence;
  • you remain responsible for the disputed amount and for any dispute fees, collection costs and reasonable legal fees we incur;
  • we may refuse future purchases from you, your business or your payment methods.

If a dispute is decided in your favor but the charge was valid under this policy, the amount stays owed and we may pursue it.

Abuse. We may refuse refunds, end trials, or close accounts where we see abuse, including repeated trials under different names, emails or cards; sharing or reselling accounts; scraping or bulk-exporting data; or requesting refunds after using a significant share of the Services.

Termination by us. If we close your account because you breached our Terms of Service, an agreement with us or this policy, you will not receive a refund, and all amounts owed for the remaining term become due. If we close your account for convenience, without any breach by you, we will refund the unused portion of any prepaid period.

6. How to request a refund

Email support@listingleads.com within 14 days of the charge; requests after that are not considered.

  1. Use the email address on your account.
  2. Include the invoice or charge date, the amount, and the reason for your request.
  3. We reply within 5 business days with our decision.
  4. Approved refunds go to the original payment method and usually appear within 5–10 business days, depending on your bank. Approved credits are applied to your next invoice.

Refund requests are only valid when sent by email to support@listingleads.com. Requests made through chat, social media, our AI assistant or a sales rep are not binding until confirmed in writing by our billing team.